
ACTi Corporation
26-4 Camera Handler Release Notes
Resolution: Power Cycle first. If problem persists, carry out hardware reset.
• Sometimes the camera’s web GUI will report “Error: Streaming Engine is not running”, when the
issue happens there is no stream given out. The camera can be restored after a manual reboot.
Resolution: Hardware reset
• Sometimes modifying contrast or saturation will cause the camera to crash, when this happens,
the user may receive the following message on the camera’s web GUI: “Please contact your
provider. Error code: 00000001, Other error”.
Resolution: Hardware reset
Special Points
• Do not factory default unless necessary, because sometimes it may cause many issues (refer to
above known issues and limitations)
• Do not modify the camera’s root user name. This is because the NVR only supports a password
change.
• Do not add one camera into two or more NVRs.
• When the camera is added to the NVR, it is recommended not to change settings from the
camera web page.
• When the camera is added onto the NVR, do not turn off “stream on RTP” setting, this will cause
camera stop providing a live RTP stream.
• When the camera is added into NVR, do not change B2 header setting, this will cause the NVR
to be unable to parse the stream.
• Only constant FPS mode is supported in RTP streaming due to camera limitation.
• The NVR Video smoothing function is enabled on this handler because the NVR stream
refreshes frequently when it is disabled.
• NVR will display 1 when the camera’s contrast setting value is 0. Refer to above limitation for
detail.
• Handler had hard coded the camera’s connection count to 1. Because the connection count is
missed in some cameras’ response data.
• Before adding a camera onto the NVR, it is recommended to set the settings as close as the
handler defaults (H.264 / MJPEG 5FPS 1280x720) , otherwise adding action may fail with a
timeout error. Refer to above known issues.
• Some cameras may not contain “-“ or “:” or spaces between the MAC address on the VE NVR
properties page. This is only a cosmetic issue.
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